Your privacy matters on pk10. This policy explains exactly what personal information we collect when you use the platform, how we use it, who we share it with and what control you have over your own data. We have written this in plain language so it is genuinely useful rather than just a legal document.
pk10 is an online entertainment platform available at pk10.wine. When this Privacy Policy refers to "pk10", "we", "us" or "our", it means the operator of the pk10.wine platform. When it refers to "you" or "your", it means any person who visits the website, creates an account or uses any part of the platform — including Sports Betting, Casino, Slots, Live Casino, Bingo and VIP services.
This Privacy Policy applies to all personal data collected through pk10.wine. It does not apply to third-party websites or services that may be linked from our platform, even indirectly. We encourage you to read the privacy policies of any third-party services you use separately.
Questions about your data? If you have any questions about how your personal information is handled, or if you want to exercise any of your data rights described in this policy, contact our support team through the platform. We aim to respond within a reasonable timeframe.
We collect personal data in two main ways — information you provide directly when registering and using pk10, and information that is generated automatically as you use the platform. Below is a straightforward breakdown of what we collect and why.
| Data Type | Examples | Why We Collect It |
|---|---|---|
| Registration Details | Full name, date of birth, email address, mobile number | Account creation and age verification |
| Identity Documents | CNIC copy or equivalent, selfie for verification | KYC verification and fraud prevention |
| Payment Information | JazzCash/Easypaisa account number, bank details, transaction records | Processing PKR deposits and withdrawals |
| Activity Data | Bets placed, games played, deposit history, withdrawal requests | Account management and responsible gaming |
| Technical Data | IP address, device type, browser, session timestamps | Security, fraud detection, platform performance |
| Communications | Support chat logs, email correspondence | Customer service and dispute resolution |
We only collect data that is necessary for a specific, legitimate purpose. We do not collect sensitive categories of data such as health information, political opinions or biometric data beyond what is required for standard identity verification.
Every piece of data we hold serves a defined purpose. We do not process your personal information for any reason beyond what is set out here. The main uses are:
Marketing messages: If we send promotional communications about pk10 offers, bonuses or new features, you can opt out at any time through your account notification settings. Opting out of marketing does not affect transactional communications related to your account.
All financial transactions on pk10 are conducted in Pakistani Rupees (PKR). When you make a deposit using JazzCash, Easypaisa, Raast or a bank transfer, the payment details you provide are used solely to process that transaction and verify that the payment method belongs to you.
Full payment credentials — such as complete bank account numbers or mobile wallet PINs — are never stored by pk10 directly. We record transaction references, amounts, timestamps and associated payment identifiers to maintain an accurate account ledger and support dispute resolution. This data is retained for the period required by standard financial record-keeping practices.
Third-party payment processors: JazzCash, Easypaisa and Raast are independent services. When you initiate a transaction through these providers, your interaction with their systems is also governed by their own privacy policies. pk10 receives only the information necessary to confirm a transaction was completed successfully.
pk10 uses cookies and similar technologies to keep the platform functioning properly and to understand how it is being used. Cookies are small text files stored on your device when you visit pk10.wine. They are not used to track you across unrelated websites or to build advertising profiles.
You can configure your browser to refuse cookies or to alert you when cookies are being set. Note that disabling cookies may affect your ability to log in and use certain features of pk10 correctly. Most modern browsers have clear instructions in their settings for managing cookies.
pk10 does not sell, rent or trade your personal data to third parties for advertising or marketing purposes. Full stop. We share data only where it is necessary to operate the platform, comply with obligations or protect the integrity of pk10.
Legal disclosures: In limited circumstances, pk10 may be required to disclose data in response to a lawful request. Where this occurs, we will disclose only the minimum data necessary to satisfy the request.
We keep your personal data for as long as your account is active and for a reasonable period after account closure to handle any outstanding disputes, process final transactions and meet financial record-keeping standards. The specific retention periods for different data categories are summarised below.
| Data Category | Retention Period |
|---|---|
| Account registration details | Duration of account plus up to 5 years after closure |
| Transaction and payment records | Up to 7 years from the date of transaction |
| Identity verification documents | Up to 5 years from account closure or last activity |
| Support communications | Up to 3 years from the date of the interaction |
| Technical/session logs | Up to 12 months on a rolling basis |
After the applicable retention period expires, data is securely deleted or anonymised so it can no longer be connected to an individual. Anonymised, aggregated data may be retained indefinitely for platform analytics and improvement purposes — this data cannot identify you.
You have meaningful rights over your personal data held by pk10. These rights are not buried in fine print — they are practical and you can exercise them by contacting our support team. Here is a plain-language summary of each right:
Request a copy of the personal data we hold about you. We will provide this in a readable format within a reasonable timeframe.
Ask us to correct any inaccurate or incomplete personal data. For example, if your mobile number or address has changed.
Request deletion of your data where we no longer have a lawful reason to hold it. Note: transaction records required for financial compliance cannot be deleted early.
Request your data in a structured, machine-readable format if you want to transfer it elsewhere or keep a personal copy.
Object to certain types of processing, such as marketing communications. Opt-out options are also available directly in your account settings.
Ask us to pause processing your data while a dispute or correction request is being resolved, rather than deleting it outright.
To exercise any of these rights, contact pk10 support through your account dashboard. We will verify your identity before processing any data request to protect you from unauthorised access to your information.
pk10 uses a combination of technical and operational measures to keep your personal data secure. No system is 100% immune to risk, but we take data security seriously and apply industry-standard protections throughout the platform.
Your role in security: Keeping your account password private and logging out from shared devices is just as important as what we do on our end. If you suspect your account has been accessed without your permission, contact pk10 support immediately and change your password.
pk10 is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you believe a minor has accessed pk10 or provided personal data to us, please contact support immediately so we can investigate and remove any such data without delay.
Age verification is a mandatory part of the account verification process. Where we identify that an account holder may be under 18, the account will be suspended pending verification, and any deposits will be returned to the original payment method after investigation is complete.
This Privacy Policy may be updated from time to time to reflect changes in how we operate or handle data. When we make material changes, the "Last reviewed" date at the top of this page will be updated. For significant changes that affect your rights, we will also notify active account holders through a platform notification.
Continuing to use pk10 after a policy update has been published constitutes acceptance of the revised policy. If you do not agree with the updated terms, you should stop using the platform and contact support to close your account and request data deletion where applicable. For the related legal terms governing your use of pk10, see our Terms and Conditions.
Related policies: This Privacy Policy should be read alongside the Terms and Conditions and Responsible Gaming page, which together govern your full relationship with pk10 as a platform.
Your Data Rights
You can request access, correction or deletion of your personal data at any time. Contact pk10 support through your account dashboard.
Privacy is not an afterthought on pk10. These are the core principles that guide every decision we make about your personal data.
All data transmitted between your device and pk10.wine is encrypted using HTTPS. Personal data stored on our servers is encrypted at rest. This applies to your registration details, payment records and account activity.
Your personal information is not sold to advertisers, data brokers or marketing companies. When you register on pk10, your data stays with pk10 and the specific service providers required to operate your account.
Your JazzCash, Easypaisa, Raast and bank details are used only to process your transactions. Full credentials are never stored by pk10 directly. Payment data is retained only for as long as financial record-keeping requires.
Access, correct, download or delete your personal data at any time through your account settings or by contacting support. Your rights are real and practical, not just listed for compliance.
We only collect what is genuinely needed to run your account, process payments and keep the platform secure. We do not collect data speculatively or hold onto it longer than necessary.
Age verification is built into account registration. We do not knowingly hold data belonging to minors. If a minor's data is identified, it is removed immediately and the account is suspended pending review.
Now that you know how pk10 handles your personal data, create your account and start exploring Cricket betting, PSL markets, Casino, Slots, Live Casino and Bingo — all in PKR, all on one platform built for Pakistani players.
18+ only. Play responsibly. All balances in PKR. See Responsible Gaming for tools and guidance.